YLDMY · LEGAL
退款政策Refund Policy
生效日期：2026年9月9日 · 最后更新：2026年9月9日Effective: 9 September 2026 · Last updated: 9 September 2026
1. 政策范围
本政策适用于通过御灵道官方渠道购买的数字物品、虚拟货币及相关游戏服务。第三方平台完成的付款也可能受该平台自身退款规则约束。
2. 一般规则
数字内容通常在购买后立即交付。除适用法律另有要求或符合下列例外情况外，已经成功交付、兑换、消耗、转移或使用的虚拟物品和虚拟货币通常不予退款。
3. 可申请审查的情况
- 同一笔交易因系统错误被重复扣款；
- 付款成功后，购买内容在合理时间内未交付；
- 金额或商品与确认订单明显不符；
- 未经授权的交易，但须配合账户与付款安全调查；
- 适用消费者保护法律明确要求退款的情况。
4. 不予退款的常见情况
- 改变主意、误选角色/服务器或不再使用服务；
- 已经使用、兑换、转移、交易或消耗的内容；
- 违反规则、作弊、退款滥用或账户处罚造成的损失；
- 通过非官方渠道购买、转售或交换的内容；
- 因用户设备、网络或不受我们控制的第三方服务导致的问题。
5. 申请方式与期限
请尽快并建议在交易后 7 天内发送邮件至 support@yldmy.online，提供账户名、订单编号、交易日期、金额、问题说明及必要截图。切勿提供密码或完整银行卡资料。
6. 审查与处理
我们可能核对登录、交付和使用记录并要求补充验证。获批退款原则上退回原支付方式；到账时间取决于支付机构。若原方式不可用，我们会在法律允许范围内提供适当替代方案。
7. 拒付与账户安全
在联系我们前直接发起拒付可能导致交易调查期间暂时限制相关账户或虚拟内容。若怀疑账户或付款资料被盗用，请立即联系支付机构并通知我们。
8. 法定权利
本政策不限制适用法律赋予您的强制性消费者权利。若本政策与当地强制性法律冲突，以该法律为准。
9. 联系
退款与付款问题：support@yldmy.online
1. Scope
This policy applies to digital items, virtual currency and related game services purchased through official YLD channels. Payments completed through a third-party platform may also be governed by that platform’s refund rules.
2. General rule
Digital content is normally delivered immediately. Except where required by applicable law or covered by an exception below, successfully delivered, redeemed, consumed, transferred or used virtual items and currency are generally non-refundable.
3. Cases eligible for review
- A system error charged the same transaction more than once;
- Payment succeeded but the purchased content was not delivered within a reasonable time;
- The amount or item materially differs from the confirmed order;
- An unauthorised transaction, subject to account and payment-security investigation;
- A refund is expressly required by applicable consumer law.
4. Commonly ineligible cases
- Change of mind, selecting the wrong character/server or no longer using the service;
- Content already used, redeemed, transferred, traded or consumed;
- Loss caused by rule violations, cheating, refund abuse or account penalties;
- Content purchased, resold or exchanged through unofficial channels;
- Problems caused by the user’s device, network or a third-party service outside our control.
5. How and when to request a review
Contact support@yldmy.online promptly, preferably within 7 days of the transaction. Include the account name, order identifier, date, amount, explanation and necessary screenshots. Never provide your password or complete payment-card details.
6. Review and payment
We may check login, delivery and usage records and request additional verification. Approved refunds are normally returned to the original payment method; timing depends on the payment provider. If that method is unavailable, we may offer a lawful alternative.
7. Chargebacks and account security
Starting a chargeback before contacting us may result in temporary restrictions on the related account or virtual content during investigation. If you suspect account or payment theft, contact the payment provider immediately and notify us.
8. Statutory rights
This policy does not limit mandatory consumer rights under applicable law. Where it conflicts with mandatory local law, that law controls.
9. Contact
Refund and payment enquiries: support@yldmy.online